This will be attained by a clear recognition on the part of all employees in the company of their specific role within the system and the company's recognition of the need to ensure that the employees receive the necessary training and development to gain and maintain the skills required to perform these roles. All employees are empowered to act upon the principles of continuous business improvement and take whatever steps are necessary to implement these principles to ensure our continued profitability which is a measure of the extent we are able to satisfy our customers.

The effectiveness and suitability of the system is reviewed at regular intervals by the senior management of the company to ensure that it continues to reflect the goals of this policy. This is achieved bya regular series of internal audits, an annual management review and independent external audits by recognized bodies which could include the customers themselves. CTC/CAP is committed to continually improve the effectiveness of the system.

The setting of Quality Objectives, and review of these objectives, is carried out during the Business Plan review. Actions towards achieving these objectives are tracked during the monthly management reviews.

CTC/CAP is committed to compliance with statutory / regulatory requirements as set out and are also committed to the end of life vehicle directive (IMDS Data System) & Reach compliance.

The senior management of CTC of which CAP is a divsion in recognizing the importance of quality have appointed a management representative who has responsibility for all matters pertaining to quality systems. It is expected that all personnel will follow the agreed procedures to ensure the establishment of the highest level of quality at all times. This Quality Policy will be reiewed annually for its continuing suitability.